Zendesk (via Zapier)

When TeamsMaestro finishes summarizing a meeting, the Zap creates a ticket in Zendesk. You set the subject and the first comment, which holds the summary and meeting link, and choose whether that comment is public or internal.

You can also set the assignee, group, organization, requester, tags, status, type, and priority. Filter the trigger to customer meetings so only calls that need follow-up become tickets.

Pick which meetings run it. The trigger has optional filters for the meeting title (contains, starts with, or matches exactly) and for the host or participants. You can combine conditions and run the Zap when any of them is met.

1. Open the template and sign in to Zapier. Connect your TeamsMaestro account, which shows up in Zapier as AI TeamsMaestro.
2. Keep Meeting Summarized as the trigger. Add a participant filter if you only want calls with customers.
3. Test the trigger. Zapier loads a recent meeting from your account so you can see the fields: title, platform, start and end times, organizer, attendees, summary, and action items.
4. Connect Zendesk. Set the ticket subject, for example "Follow-up: " plus the meeting title.
5. Map the summary and meeting link to the first comment, and choose whether the comment is public.
6. Optionally set the assignee, group, tags, status, or priority.
7. Run a test, check the ticket in Zendesk, and publish the Zap.

New to Zapier and TeamsMaestro? The Zapier setup guide walks through a full example, and the Zapier integration page lists everything else you can connect.